1. Submit a request
If you can sign in, use Settings → Delete account. If you cannot use the app, email [email protected] with “DônôConnect account deletion request” and the contact details associated with your account. Never send a password or authentication code.
2. Verification and review
We verify the requester’s identity and review requests before action. Organization-managed accounts may require coordination with the organization administrator.
3. Information that may be retained
Account deletion does not necessarily erase organization-owned collaboration records. Messages, files, project/task records, audit/security logs, dispute records, and information required for contractual, legal, regulatory, security, audit, backup-lifecycle or legitimate operational reasons may be retained when necessary.
4. Processing timeframe
Deletion is not necessarily immediate. Timing depends on identity verification, organization coordination where applicable, and retention obligations. We communicate through the request channel if more information is needed or when processing is complete.